Returns and Refunds Policy

Thank you for shopping on our website

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If you are not entirely satisfied with your purchase we are here to help.

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Returns

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You have 30 days to return an item from the day you receive it.

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Your item must be unused and in the same condition you received it in, it must also be in original packaging.

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To complete your return your item needs to have the receipt or proof of purchase.

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Non-returnable items:

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• Gift cards

• Earings

• Some health and personal care items

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Please do not send your purchase back to the manufacturer.

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Refunds (if applicable)

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Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

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If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

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Late or missing refunds (if applicable)

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If you haven’t received a refund yet, first check your bank account again.

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Then contact your credit card company, it may take some time before your refund is officially posted.

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Next contact your bank. There is often some processing time before a refund is posted.

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If you’ve done all of this and you still have not received your refund yet, please contact us at theexchangebristol@outlook.com.

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Sale items (if applicable)

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Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

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Exchanges (if applicable)

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We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at theexchangebristol@outlook.com and send your item to: Memories and Quadrant Trading t/a The Exchange, The Corn Exchange, Corn Street, Bristol, BS1 1JQ.

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Gifts

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If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

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If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

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Shipping

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To return your product, you should mail your product to: Memories and Quadrant Trading t/a The Exchange, The Corn Exchange, Corn Street, Bristol, BS1 1JQ.

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You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

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Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

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If you are shipping an item to us you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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Contact us

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If you have any questions on how to return your item to us, please email theexchangebristol@outlook.com.